Update Payment Method
Need to update your donation payment method with Anedot? Learn how to change your card details via email or DonorID, troubleshoot issues, and report lost or expired cards.
How to Update Your Payment Method
Whether your card expired, was lost, or you simply want to switch payment options, Anedot makes it easy to update your payment method in a few simple steps.
Option 1: Update via Expiration Email
If your credit card is nearing expiration, you’ll receive an email from us about one month in advance.
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Open the email and click the Update Payment Method button.
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You’ll be directed to a secure page to enter your new payment details.
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Submit your update by clicking Update Payment Method.
Option 2: Update Through Your DonorID Account
You can manage your payment methods directly from your DonorID:
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Login: Sign in here
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New user? Sign up here using the same email used for your donations
If you see an “Invalid Email” error during signup, you likely already have an account. Please reset your password to log in.
Steps to update your payment method:
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Go to the Donor Profile tab in your dashboard.
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Click Payment Methods.
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Select + Add Payment Method, enter your new info, and click Save.
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Navigate to the Commitments tab.
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Find your active commitment and click Actions > Edit.
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Scroll to the bottom, select your new payment method, and click Save.
Your recurring donation will now use your updated payment method.
You cannot delete the old payment method until the new one is connected to your commitment.
Need to cancel instead? View our Cancel Commitment guide.
Credit Card Auto-Updater
Our system regularly checks with card networks (Visa, Mastercard, etc.) to auto-update expiration dates or replacement card numbers.
If auto-updating fails, you’ll receive an Update Payment Method email notification.
Option 3: Contact Our Support Team
Visit DonorSupport.com and submit a request under Update Payment Method.
Our team will respond within 24 business hours to assist.
For security, Anedot staff cannot update payment methods on your behalf. All updates must be completed by the donor.
You may also contact the organization you support for further assistance.
Reporting a Lost or Stolen Card
If your card was lost or compromised:
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Contact your credit card company immediately to report it.
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Then, notify our support team at DonorSupport.com.
We’ll ensure that no unauthorized donations are processed.