Safe Capture by Anedot allows your call center agents to safely and securely collect payment details without putting your organization in PCI scope.
Workflow
- Agent speaks with donor by phone
- Agent types all donor information for donor (name, address, etc)
- Agent informs donor that for security, your organization uses the Anedot Safe Capture system to collect card details.
- Agent conferences Anedot Safe Capture Number
- Unique long code number for each Pro and Enterprise customer
- Anedot Safe Capture prompts cardholder for PAN
- Donor keys card number
- Donor keys cvv
- Donor keys expiration date
- Anedot tokenizes the PAN
- Agent checks for token
- If company phone system exposes conferenced callers caller ID
- Agent clicks "Check for Token" once prompted in IVR
- If all Agents have their own phone lines for conferencing in Donors
- Agent clicks the "Company" option
- Agent fills in their phone number and clicks "Check for Token"
- If company phone system exposes conferenced callers caller ID
- Agent sees confirmation of tokenized PAN
- Agent types billing zip code for confirmation
- Agent processes donation
- Agent thanks donor
*Safe Capture is available for Pro and Enterprise customers. Please contact us at help@anedot.com if you are interested in utilizing this feature.