--- title: Requests description: Learn how to manage, filter, and troubleshoot integration relays in Anedot. Find steps to review relay records, export data, resolve failed relays, and resend webhook attempts. --- [Skip to content](https://help.anedot.com/knowledge/requests#main-content) [![anedot-logo](https://help.anedot.com/hubfs/anedot-logo.svg)](https://help.anedot.com/knowledge?hsLang=en) Open main navigation Close main navigation - [Get Support ⤴](https://www.anedot.com/getsupport) [Get Support ⤴](https://www.anedot.com/getsupport) Here to help 👋 - There are no suggestions because the search field is empty. 1. [Public Help Center](https://help.anedot.com/knowledge?hsLang=en) 2. [Integrations](https://help.anedot.com/knowledge/integrations?hsLang=en) 3. [Relay Data & Troubleshooting](https://help.anedot.com/knowledge/integrations?hsLang=en#relay-data-troubleshooting) # Requests ## Learn how to manage, filter, and troubleshoot integration relays in Anedot. Find steps to review relay records, export data, resolve failed relays, and resend webhook attempts. ![Requests](https://help.anedot.com/hs-fs/hubfs/Requests/Requests.png?width=600&height=476&name=Requests.png) Within your Anedot fundraising account, you can manage and review integration relay activity via **Settings \> Integrations \> Requests**. This area allows you to: - View and filter relay records - Export data to CSV - Troubleshoot failed relays --- ### Table of Contents - [Review Individual Relay Records](https://help.anedot.com/knowledge/requests#review) - [Filter Relay Records](https://help.anedot.com/knowledge/requests#filter) - [Export Relay Data](https://help.anedot.com/knowledge/requests#export) - [Troubleshoot Failed Relays](https://help.anedot.com/knowledge/requests#troublshoot) - [Common Relay Failure Causes](https://help.anedot.com/knowledge/requests#common) - [Resend Failed Relays](https://help.anedot.com/knowledge/requests#resend) --- ### Review Individual Relay Records ![Individual](https://help.anedot.com/hs-fs/hubfs/Requests/Individual.png?width=600&height=477&name=Individual.png) To inspect a specific relay: 1. Navigate to the **Requests** tab. 2. Click the **Timestamp** of the record you want to view. 3. A detailed view will open in a drawer on the right side of the screen. --- ### Filter Relay Records ![Filter](https://help.anedot.com/hs-fs/hubfs/Requests/Filter.png?width=600&height=477&name=Filter.png) You can apply the following filters to help find specific relays: - **Start/End Dates** - **Relayed Entity Type** - **Integration Service** - **Integration ID** - **Product Type** - **Status** --- ### Export Relay Data To download relay records: - Click the **Export All** button in the upper-right corner of the Requests tab to generate a CSV file of all relays. --- ### Troubleshoot Failed Relays If an integration isn't working as expected, you can diagnose issues by reviewing failed relays: #### View Failed Records: - From the **Directory** tab: Hover over the integration, click **Actions \> Show Requests**. - From the **Requests** tab: - Click **Export Failed** *(upper right)* to download a CSV of failed records. - The export includes a **Response** column detailing the failure *(title, status, message, and status code)*. - For one or two failed relays, click the **Timestamp** and review the **Response Body** for detailed error info. #### Understanding HTTP Status Codes: - **200–299** = Success - **400–599** = Failure *(e.g., **401 = Unauthorized**, often caused by incorrect login credentials)* --- ### Common Relay Failure Causes **Single vs. All Pages** Make sure you’ve chosen whether the integration should apply to one specific page or **all pages**. Selecting all pages is recommended to future-proof your setup. **Incorrect Login Credentials** Be sure to enter account name, username, and password correctly. > *401 errors typically indicate authentication issues.* **Unavailable Fields** Verify that the fields required for your integration are supported. Each integration has its own set of relayable fields—check documentation beforehand. **Improper Template** By default, all available data is relayed. If using a custom template, ensure it’s configured correctly. > *Leave the template field blank to send all data.* **Expired or Missing SSL Certificate** SSL is required. Test your Webhook URL in a browser—if you see a security warning, your SSL may be expired or misconfigured. **Endpoint Is Down** Check your Webhook endpoint: - Load the URL in a browser (look for 404 or connection errors) - Test the endpoint via [DNSChecker](https://dnschecker.org) for global availability **Time Delays in Relays** Anedot relays are typically near real-time, but delays can occur during high server load. We use **exponential backoff retry logic** for failed relays—attempting multiple retries with increasing wait time. --- ### Resend Failed Relays ![Resend](https://help.anedot.com/hs-fs/hubfs/Requests/Resend.png?width=600&height=459&name=Resend.png) The Push Unsent feature allows you to resend records that failed to relay while your integration was connected and active. It will not send data received before the integration connection date. To manually re-push relays: 1. Go to **Settings \> Integrations \> Directory** 2. Hover over the desired integration 3. Click **Actions \> Push Unsent** 4. Enter a date range and select **Only Failed Relays** If successful, a new record will appear with a **Success** status. 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