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Requests

Learn how to manage, filter, and troubleshoot integration relays in Anedot. Find steps to review relay records, export data, resolve failed relays, and resend webhook attempts.

Requests

Within your Anedot fundraising account, you can manage and review integration relay activity via Settings > Integrations > Requests. This area allows you to:

  • View and filter relay records

  • Export data to CSV

  • Troubleshoot failed relays

Table of Contents

Review Individual Relay Records

Individual

To inspect a specific relay:

  1. Navigate to the Requests tab.

  2. Click the Timestamp of the record you want to view.

  3. A detailed view will open in a drawer on the right side of the screen.

Filter Relay Records

Filter

You can apply the following filters to help find specific relays:

  • Start/End Dates

  • Relayed Entity Type

  • Integration Service

  • Integration ID

  • Product Type

  • Status

Export Relay Data

To download relay records:

  • Click the Export All button in the upper-right corner of the Requests tab to generate a CSV file of all relays.

Troubleshoot Failed Relays

If an integration isn't working as expected, you can diagnose issues by reviewing failed relays:

View Failed Records:

  • From the Directory tab: Hover over the integration, click Actions > Show Requests.

  • From the Requests tab:

    • Click Export Failed (upper right) to download a CSV of failed records.

    • The export includes a Response column detailing the failure (title, status, message, and status code).

    • For one or two failed relays, click the Timestamp and review the Response Body for detailed error info.

Understanding HTTP Status Codes:

  • 200–299 = Success

  • 400–599 = Failure (e.g., 401 = Unauthorized, often caused by incorrect login credentials)

Common Relay Failure Causes

Single vs. All Pages
Make sure you’ve chosen whether the integration should apply to one specific page or all pages. Selecting all pages is recommended to future-proof your setup.

Incorrect Login Credentials
Be sure to enter account name, username, and password correctly.

401 errors typically indicate authentication issues.

Unavailable Fields
Verify that the fields required for your integration are supported. Each integration has its own set of relayable fields—check documentation beforehand.

Improper Template
By default, all available data is relayed. If using a custom template, ensure it’s configured correctly.

Leave the template field blank to send all data.

Expired or Missing SSL Certificate
SSL is required. Test your Webhook URL in a browser—if you see a security warning, your SSL may be expired or misconfigured.

Endpoint Is Down
Check your Webhook endpoint:

  • Load the URL in a browser (look for 404 or connection errors)

  • Test the endpoint via DNSChecker for global availability

Time Delays in Relays
Anedot relays are typically near real-time, but delays can occur during high server load. We use exponential backoff retry logic for failed relays—attempting multiple retries with increasing wait time.

Resend Failed Relays

Resend

To manually re-push relays:

  1. Go to Settings > Integrations > Directory

  2. Hover over the desired integration

  3. Click Actions > Push Unsent

  4. Enter a date range and select Only Failed Relays

If successful, a new record will appear with a Success status. If issues persist, reach out to our Support team for further assistance.