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Order Desk

Learn how to integrate Anedot with Order Desk to automate order management. This guide walks you through setup, syncing Action Pages, entering API credentials, and customizing metadata fields.

Order Desk enables you to automate and streamline your order management workflow by integrating directly with Anedot.

Table of Contents

Connecting Anedot to Order Desk

To begin the integration:

  1. Navigate to Settings > Integrations > Directory in your Anedot dashboard.

  2. Select Order Desk from the list of available integrations.

  3. Action Page Selection

    1. By default, all Action Pages will sync with Order Desk.

    2. To exclude specific pages, enter a comma-separated list of the corresponding Action Page IDs.

    3. You can also limit the integration to a specific Team’s Action Pages. If no team is selected, all applicable pages (as defined above) will sync.

  4. Enter your Order Desk API Key. If you need help locating it, please reach out to Order Desk Support.

  5. Enter your Order Desk Store ID.

  6. Optionally, you may also enter a comma-separated list of hidden fields to send additional order-item metadata to Order Desk.

  7. Click Save to complete the connection. 

You can modify Action Pages, Team filters, and credentials at any time.

Data Relays

  • Financial Pages Only:
    Anedot sends relays exclusively for financial Action Pages.

  • Manual Pushes:
    You can resend failed or unsent relays using the Push Unsent feature, which supports all Action Pages and allows for custom date range selection.

  • Relay Failure Handling:
    If there are five consecutive failed relay attempts, the integration will be marked as inactive, and no further relay attempts will be made until reactivated.

Field Mapping

Anedot Field Order Desk Field
email email
“paymentMethod {cardMonth} 
/
paymentMethod {cardYear}”		 cc_exp
-
address {city} 
phone
address {region}
""
address {country}
address {line1}
address {line2}
lastName
firstName
address {postalCode}		 customer / shipping 
{city}
{phone}
{state}
{company}
{country}
{address1}
{address2}
{last_name}
{first_name}
{postal_code}
(Donation) id source_id
“0” tax_total
created_at date_added
-
totalAmount (x100)
"true"
(Donation) frequency
"GOAA" (if submission has associated products, otherwise: "")
"1"
"noship"		 order_items 
{price}
{is_donation}
{donation_frequency} donation_subaccount

{quantity}
{delivery_type}
totalAmount (x100) order_total
One of: 
VISA
MASTERCARD
DISCOVER
AMEX 
EFT ( if bank account )
PAYPAL		 payment_type
-
actionPagesFund 
identifier
"ANEDOT"
(Donation) id
email source_code
"CHECKING" or "SAVINGS"
account id
"xxxxx + cardLastFour" (eg: "xxxxx1234") (Commitment) id
totalAmount (x100, if commitment is present)		 order_metadata
{fund}
{source order_id}
{SSO_Ping_id}
{source_code}
{eft_account_type}
{anedot_account_uid} {eft_account_number} {anedot_commitment_uid} {anedot_commitment_amount}
“0” shipping_total
“FREE” shipping_method
“xxxxxxxxxxxx + cardLastFour”
(eg: “xxxxxxxxxxxx1234” )		 cc_number_masked
totalAmount (x100) processor_balance

Payload Data

Request Headers

{ }

Request Body

{
  "email": "admin@anedot.com",
  "cc_exp": "12/2034",
  "customer": {
    "city": "New Orleans",
    "phone": "2252501301",
    "state": "LA",
    "company": "",
    "country": "US",
    "address1": "1340 Poydras Street",
    "address2": null,
    "last_name": "Dot",
    "first_name": "Annie",
    "postal_code": "70113"
  },
  "shipping": {
    "city": "New Orleans",
    "phone": "2252501301",
    "state": "LA",
    "company": "",
    "country": "US",
    "address1": "1340 Poydras Street",
    "address2": null,
    "address3": "",
    "address4": "",
    "last_name": "Dot",
    "first_name": "Annie",
    "postal_code": "70113"
  },
  "source_id": "dddc78757b4fffb4ba67d",
  "tax_total": 0,
  "date_added": "2023-02-17 15:18:02",
  "order_items": [{
    "price": 50.0,
    "metadata": {
      "is_donation": "true",
      "donation_frequency": "once",
      "donation_subaccount": null
    },
    "quantity": 1,
    "delivery_type": "noship"
  }],
  "order_total": 50.0,
  "payment_type": "MASTERCARD",
  "order_metadata": {
    "fund": "1001",
    "source": "ANEDOT",
    "order_id": "dddc78757b4fffb4ba67d",
    "SSO_Ping_id": "admin@anedot.com",
    "source_code": "stub",
    "eft_account_type": "",
    "anedot_account_uid": "aa3480c1cb0b039147824",
    "eft_account_number": "",
    "anedot_commitment_uid": null,
    "anedot_commitment_amount": null
  },
  "shipping_total": 0,
  "shipping_method": "FREE",
  "cc_number_masked": "xxxxxxxxxxxx5454",
  "processor_balance": 50.0
}

Response Body (Success)

{
  "order": {
    "id": "3866382274",
    "email": "admin@anedot.com",
    "cc_exp": "12/2034",
    "customer": {
      "city": "New Orleans",
      "phone": "2252501301",
      "state": "LA",
      "company": "",
      "country": "US",
      "address1": "1340 Poydras Street",
      "address2": "",
      "last_name": "Dot",
      "first_name": "Annie",
      "postal_code": "70113"
    },
    "shipping": {
      "city": "New Orleans",
      "phone": "2252501301",
      "state": "LA",
      "company": "",
      "country": "US",
      "address1": "1340 Poydras Street",
      "address2": "",
      "address3": "",
      "address4": "",
      "last_name": "Dot",
      "first_name": "Annie",
      "postal_code": "70113"
    },
    "tag_name": "",
    "folder_id": 268383,
    "source_id": "dddc78757b4fffb4ba67d",
    "tag_color": "",
    "tax_total": 0,
    "date_added": "2023-02-17 15:18:02",
    "ip_address": "",
    "customer_id": "",
    "email_count": "46",
    "order_items": [{
      "id": "260562913",
      "code": "",
      "name": "",
      "price": 50,
      "weight": 0,
      "metadata": {
        "ship": "no ship",
        "is_donation": "true",
        "donation_frequency": "once",
        "donation_subaccount": ""
      },
      "quantity": 1,
      "category_code": "",
      "delivery_type": "noship",
      "variation_list": [],
      "fulfillment_method": ""
    }],
    "order_notes": [],
    "order_total": 50,
    "source_name": "Order Desk",
    "date_updated": "2023-02-17 15:18:19",
    "payment_type": "MASTERCARD",
    "refund_total": 0,
    "weight_total": 0,
    "checkout_data": {
      "back_order_cancel_date": "240217"
    },
    "discount_list": [],
    "product_total": 50,
    "discount_total": 0,
    "fulfillment_id": "",
    "handling_total": 0,
    "order_metadata": {
      "fund": "1001",
      "source": "ANEDOT",
      "order_id": "dddc78757b4fffb4ba67d",
      "SSO_Ping_id": "admin@anedot.com",
      "source_code": "stub",
      "eft_account_type": "",
      "json_post_in_body": "1",
      "anedot_account_uid": "aa3480c1cb0b039147824",
      "eft_account_number": "",
      "anedot_commitment_uid": "",
      "anedot_commitment_amount": ""
    },
    "payment_status": "Approved",
    "quantity_total": 1,
    "return_address": {
      "city": "",
      "name": "",
      "phone": "",
      "state": "",
      "title": "",
      "company": "",
      "country": "",
      "address1": "",
      "address2": "",
      "postal_code": ""
    },
    "shipping_total": 0,
    "order_shipments": [],
    "shipping_method": "FREE",
    "cc_number_masked": "xxxxxxxxxxxx5454",
    "fulfillment_name": "",
    "processor_balance": 50,
    "previous_folder_id": "119169",
    "processor_response": ""
  },
  "status": "success",
  "execution_time": "5.4832 seconds"
}

Response Body (Failure)

{
  "status": "error",
  "message": "Order dddc78757b4fffb4ba67d already imported.",
  "execution_time": "0.0168 seconds",
  "existing_order_id": 400504278
}

Response Body (Error)

{ }

Response Status (Success)

201

Response Status (Failure)

400

Response Status (Error)

null