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Manage Recurring Gifts

Learn how to view and manage your recurring gifts in the Donor Portal. 

Within the Donor Portal, you can review your active gifts, update your gift amount or billing address, replace a payment method, cancel a gift, or reactivate a previously canceled gift.

Before You Begin 

To manage your recurring gifts, log in to your Donor Portal account at donor.anedot.com/support. For help signing in, see Create and Access Your Donor Account.

You can also access the Donor Portal directly from your recurring gift email receipt. At the bottom of the receipt, select Update Commitment Details, Update Payment Method, or Cancel Commitment to open the applicable recurring gift in the Donor Portal.

Table of Contents

View Recurring Gifts

  1. From the main menu, select Recurring Gifts.
  2. Review your recurring gift records. Each record includes the following information:
    1. Next expected withdrawal date
    2. Organization receiving the gift
    3. Recurring schedule
    4. Gift status
    5. Gift amount
  3. Select a recurring gift record to view its details or manage the gift.

Edit a Recurring Gift

You can update the gift amount and billing address associated with a recurring gift.

  1. From the main menu, select Recurring Gifts.
  2. Select the recurring gift you want to update.
  3. Click Update Commitment.
  4. Update the gift amount or billing address as needed.
  5. Click Update Commitment to save your changes.

Update Payment Method

Keep your recurring gift active by replacing the payment method associated with it.

  1. From the main menu, select Recurring Gifts.
  2. Select the active recurring gift you want to update.
  3. Scroll to the Payment Method section.
  4. Click Replace Payment Method.
  5. Enter your new card or bank account information.
  6. Confirm that the billing ZIP code matches the ZIP code on file with your bank.
  7. Click Save Payment Method.

Cancel a Recurring Gift

You can cancel a recurring gift at any time from its gift record.

  1. From the main menu, select Recurring Gifts.
  2. Select the recurring gift you want to cancel.
  3. Scroll to the bottom of the recurring gift details page.
  4. Click Cancel Recurring Gift.
  5. Click Yes, Cancel Recurring Gift to confirm.

Reactivate a Recurring Gift

If you previously canceled a recurring gift, you can reactivate it within the Donor Portal.

  1. From the main menu, select Recurring Gifts.
  2. Select the recurring gift you want to reactivate.
  3. Scroll to the bottom of the recurring gift record.
  4. Click Reactivate Recurring Gift.
  5. Click Yes, reactivate recurring gift to confirm.