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Manage Donations

Learn how you can view and manage your giving history directly from Anedot's Donor Portal. 

Use the Donations tab in the Donor Portal to review your giving history, request copies of past donation receipts, submit a refund request, or contact an organization you have supported directly.

Table of Contents

View Donation History

  1. Log in to your Donor Portal account using the following link: https://donor.anedot.com/support
    1. For more instructions on how to log in and access your Donor Portal, check out the following help article: Create and Access Your Donor Account
  2. From the main menu, select Donations.
  3. Review the list of donation records associated with your account.
  4. Select a donation record to view its transaction details.

Make Changes to a Donation

While financial details, such as the donation amount and payment method, cannot be changed after a donation is submitted, you can update the contact and employment information associated with your donation. This includes your first and last name, phone number, address, and employment details.

To update this information, follow the steps below.

  1. From the main menu, select Donations.

  2. Select the donation record you want to update.

  3. Next, click Edit Donor Information.

  4. You will be directed to the Contact tab where you can make adjustments to your name, phone, address, and employment details. 

  5. Click Save Contact Information.

Request a New Receipt

Need another copy of your donation receipt? You can have a new receipt sent to your email address.

  1. From the main menu, select Donations.
  2. Select the donation record for which you need a receipt.
  3. Scroll to the What would you like to do? section.
  4. Select Resend Receipt.

Request a Refund

You can submit a refund request directly from the Donor Portal. The organization you supported will receive and review your request.

  1. From the main menu, select Donations.
  2. Select the donation record for which you want to request a refund.
  3. Click Request Refund.
  4. Optionally, enter a message for the organization explaining your request.
  5. Click Submit Refund Request.

Your request will be sent directly to the organization. They may contact you for additional information. If the refund request is successful, Anedot will email you a confirmation.

Contact the Organization

To contact an organization about a donation:

  1. From the main menu, select Donations.
  2. Select the donation record associated with the organization you want to contact.
  3. Scroll to the bottom of the donation details to find the organization’s email address and phone number.