Failed Donation Attempt
Frustrated by a failed donation? Learn common reasons credit card donations fail on Anedot—like bank authorization issues, unsupported cards, and international restrictions—and how to resolve them.
We understand how frustrating a failed credit card donation can be. Below are common reasons why a credit card might not go through—and what you can do about it.
Common Reasons for Donation Failures
Internal Network Error
The donation failed to process due to browser, network settings, or VPN usage.
Solution: Change your browser, clear your browser cache, try a different device, or turn off your VPN if one is in use.
An internal error has occurred
The donation failed to process due to browser, network settings, or VPN usage.
Solution: Please email Anedot support to make us aware of the situation and we will assist you.
CVV/AVS Failure
Information typed in including your 3 or 4-digit CVV/CVC code, or billing zip code do not match what your bank has on file.
Solution: Correct your CVV/CVC code or billing zip code and attempt the donation again. If it fails again, please contact your bank.
Bank Authorization Failed
Your card issuer may flag a donation as potential fraud, especially if it’s a larger-than-usual amount or doesn’t fit your typical spending pattern.
Solution: Call the number on the back of your card to authorize the transaction.
Card Type Not Supported
Anedot supports most major card brands, including Visa, Mastercard, American Express, Discover, and JCB. In rare cases, a card may not be accepted.
Solution: Try another supported card or contact your card issuer.
Security Alert
Your transaction may be blocked due to a security alert, even if your card is in your possession.
Solution: Call the number on the back of your card to check for and resolve any alerts.
International Donations
Donors outside the U.S. can donate through Anedot, but the receiving organization must enable international giving.
Solution: If you don’t see the option to donate, contact the organization to confirm they’ve enabled this feature.