Custom Domain

Anedot can provide custom domains to accounts that advertise a significant amount on Facebook

Anedot hosted pages provide a simple, effective way to utilize lead and donation pages for your organization. They are the most secure and efficient way to collect contributions. 

As part of Apple's iOS 14.5 focus on App Tracking Transparency, Facebook has made some changes to event conversion tracking. These changes have a significant impact on Anedot and e-commerce platforms for customers heavily utilizing the Facebook advertising platform. In short, Facebook is requiring that an account advertising on their platform must own and verify its own domain. 

This means event tracking no longer works on links like secure.anedot.com for Facebook conversion tracking. However, we have an excellent solution to this problem. You can utilize your own custom domain that you can then verify with Facebook. 

With custom domains, a link like secure.anedot.com/account/donate becomes anedot.account.com/donate .

FAQ

1. Do I need a custom domain?

We have done extensive testing and there's no difference in donation conversions on a standard domain versus a custom domain. You only need a custom domain if you are advertising a lot on Facebook and utilizing conversion tracking. If you are not significantly advertising on Facebook, then you do not need a custom domain.  

2. How much does Custom Domain support cost me? 

Custom Domain support is a pre-release feature. Full custom domain support will be supported with Anedot Pro in the future. If you’d like for us to get this enabled in the interim, it costs $200/year.

3. Do I need to have anedot.account.com as my custom domain?

No, you have the flexibility to use any subdomain as a custom domain. This can be contribute, secure, or donate. Our team just needs to know what it is so we can clear it. 

4. Will I lose any functionality like DonorID with credit cards or one-click donations?

No, you will not see any difference in the functionality of your Anedot pages. If donors go to your custom domain page, their previously saved credit cards will still be saved on your pages.

5. Will my old links go away?

No. With custom domains, both the secure.anedot.com and your custom domain will be active. This means custom domains will solve any issues with Facebook, but you will see no change in service.

6. How do I verify my domain with Facebook?

You can follow Facebook's instructions to verify your domain here: https://developers.facebook.com/docs/sharing/domain-verification/verifying-your-domain/

Please note that you only need to verify the root domain (eTLD+1). For example, if your custom domain was secure.anedot.com, you would need to verify the root domain (anedot.com).

Instructions

  1. Login to your registrar or DNS provider
  2. Add a new CNAME record
  3. Set the name to your custom domain (e.g. secure.pauldietzel.comsecure.dietzel.co, etc.) and the content to domains.anedot.com. If you are using Cloudflare you may need to set proxy status to DNS only.
  4. Save the CNAME
  5. Visit your Custom Domain and check to see if it is giving a 404 or some sort of error that looks like Anedot.
  6. Send an email to help@anedot.com and let us know that you have completed the above steps and the Custom Domain is ready to be enabled.