Refunds and Voids
Voids: Processing fees are returned if a void is issued before 8 PM EST on the same day the transaction was processed.
Refunds/Partial Refund: We do not charge to process a refund, but Card Associations (Visa, MasterCard, etc) and PayPal never refund processing fees, so while there are no additional fees to refund, the cost associated with the transaction has already occurred. The donor will receive the full donation amount back to their original payment method and the account will be responsible for the initial processing fees of the transaction.
If a refund is issued on a transaction where the supporter covered the fees, via the Donor Covers Fee feature, the total amount of the transaction is returned to the supporter. The account is then responsible for the total fees.
If a refund cannot be processed via Anedot, the account will need to issue the refund to the donor via check or another form of payment.
For more information regarding Chargebacks and Disputes and ACH Returns, continue to the guides below!