Other Provider → Anedot

Steps to successfully migrate recurring donors to Anedot from Stripe without bothering your donors. 

  1. The administrator of your merchant account must provide permission to your existing merchant provider for the migration (token transfer) to take place. You may need to email, call, or login and submit a support request to your existing merchant provider.

    • Anedot Public PGP Encryption Key 

    • Anedot PCI Attestation Letter

  2. Email success@anedot.com and notify our team that you plan to migrate recurring donors to Anedot. 

  3. The merchant provider will upload the encrypted PAN information to their sFTP where Anedot’s token provider will retrieve it.

  4. While the initial token migration is taking place, you should prepare a file for Anedot that includes donor information and recurring information. This information is required to successfully complete a migration.

    • Donor Information

      • name, 

      • address, 

      • email, 

      • phone, 

      • employer, 

      • occupation, 

    • Recurring Details

      • amount, 

      • frequency, 

      • recurring 

      • date 

  5. Once Anedot has the payment data and recurring information, Anedot will match the Tokens from the merchant provider with the recurring data from the Customer.

  6. After the data has been imported and aligned, Anedot will inform you when to stop all future recurring transactions in the merchant provider. This is to ensure that we do not double-bill a donor (Merchant Provider + Anedot collectively). 

  7. Once the customer has acknowledged that recurring donations have stopped in the merchant provider, we will start recurring in Anedot. 

Public PGP Key

PGP allows encrypting data which can only be imported by the Anedot private vault.

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To start using it, you'll need to install an app such OpenPGP software on your computer. Below you'll find a list of possible solutions for your operating system: