What is a Chargeback?
Chargebacks occur when a cardholder disputes a charge with their card issuing bank stating that the transaction is unauthorized and requests a return of funds.
Cardholders may initiate disputes for various reasons such as but not limited to:
Unauthorized
Charge not recognized
Changed mind
Fraud, etc.
Generally, cardholders should check with the merchant (nonprofit) first to see if a refund is possible.
How Anedot Handles Chargebacks
Anytime a cardholder initiates a chargeback, dispute or retrieval request with the credit card company, fees are charged by the bank. Anedot passes these fees along to the organization.
Chargebacks and Other Fees
Our Finance Specialists submit supporting documentation for retrieval requests to challenge any chargebacks or disputes on behalf of organizations. Whether a chargeback stands or is reversed, the fee is deducted from the organization's account. If the chargeback stands, the transaction in dispute will also be deducted from the organization's account.
If you have questions regarding the account Owner's responsibility for chargebacks or associated fees, see Anedot's Terms of Service.