All Collections
Chargebacks and Disputes
Chargebacks and Disputes
Updated over a week ago

What is a Chargeback?

Chargebacks occur when a cardholder disputes a charge with their card issuing bank stating that the transaction is unauthorized and requests a return of funds.

Cardholders may initiate disputes for various reasons such as but not limited to:

  • Unauthorized

  • Charge not recognized

  • Changed mind

  • Fraud, etc.

Generally, cardholders should check with the merchant (nonprofit) first to see if a refund is possible.

If you received a chargeback due to a dispute from a donor, the best next step is to contact the donor directly. It is possible that the donor did not recognize the charge and chose to file a dispute.
In the case that the donor disputed in error, the donor is able to contact their credit card company directly to reverse the chargeback. If the chargeback is overturned, the original donation will be returned to your fundraising account, but the $15 chargeback fee is non-refundable.

How Anedot Handles Chargebacks

Anytime a cardholder initiates a chargeback, dispute or retrieval request with the credit card company, fees are charged by the bank. Anedot passes these fees along to the organization.

Chargebacks Fees

Our Finance Specialists submit supporting documentation for retrieval requests to challenge any chargebacks or disputes on behalf of organizations. Whether a chargeback stands or is reversed, the fee is deducted from the organization's account. If the chargeback stands, the transaction in dispute will also be deducted from the organization's account.

Credit Card Companies can be delayed in processing disputes and refunds. If a cardholder disputes a transaction that a refund has been initiated for, a chargeback fee may still be applied. However, any duplicated refunds would be rectified.

If you have questions regarding the account Owner's responsibility for chargebacks or associated fees, see Anedot's Terms of Service.

Did this answer your question?